Differences

This shows you the differences between two versions of the page.

--- bug_report [2024/09/18 07:24] – created gemmaster
+++ bug_report [2024/11/12 02:14] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+====== How to Submit a Bug Report ======
+To help us resolve bugs quickly and efficiently, please follow the steps below when submitting a bug report in the [[https://discord.com/channels/1207302562039074816/1209713824907927552|Bug Reports Channel]] on Discord.
+^ **Step**                           ^ **Description**                                                                                                      ^
+| 📝 **Describe the Bug Clearly**     | Provide a **detailed description** of the bug, including: \\ - What exactly is happening? \\ - Where or when does the bug occur? \\ - Does it affect gameplay, visuals, or performance? |
+| 👤 **Character and Server Information** | Include your **character name** and **account name** (if possible), the **map** where the bug occurred, and your **class, level, and job**. |
+| 🔄 **Steps to Reproduce the Bug**   | List out the **exact steps** to recreate the bug: \\ - Step 1: (e.g., log in to character) \\ - Step 2: (e.g., enter Prontera map) \\ - Step 3: (e.g., use skill X on target Y). |
+| 📸 **Attach Screenshots or Video**  | **Visual evidence** helps us identify issues faster: \\ - Take a screenshot or record a video showing the bug. \\ - Show any error messages or pop-up dialogs that appear. |
+| 🆔 **Item IDs and NPC Information** | If the bug involves **items** or **NPCs**, provide: \\ - Item IDs or names of affected items (use `/iteminfo` in-game to get the ID). \\ - Names and locations of NPCs involved (e.g., Prontera (156, 198)). |
+| ⚠️ **Include Copy of Error Messages** | If an error occurs, copy and paste the **entire error message** in the report: \\ - Open the error window. \\ - Press **Ctrl + C** to copy the message. \\ - Paste it in the Discord channel. |
+| 💻 **Device/Client Information**    | Mention whether you're using **PC, Android, or other devices** and if your client is fully **updated** to the latest patch. |
+| ➕ **Additional Information**       | More info = faster fixes! Include screenshots of your **equipment** or **skill window** if relevant, and details of any **other players** or NPCs affected. |
+===== Example Bug Report =====
+  * **Character:** ZenyKing
+  * **Server:** Main
+  * **Bug Description:** When casting Firebolt on an Orc Warrior, the damage shows as 0.
+  * **Steps to Reproduce:**
+    - Equip Rod of Fire.
+    - Go to Payon Dungeon Level 2.
+    - Target an Orc Warrior.
+    - Cast Firebolt.
+  * **Screenshot/Video:** [Link to video/screenshot]
+  * **Error Message:** No error message shown.
+By following this format, we can investigate and fix bugs much more efficiently. Thank you for helping us improve the server!